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When will I get my refund?
Once your return has been received and processed we will issue you refund. You will receive an e-mail with a refund notice when this happens. This can take up to a couple of days, from when your package has arrived at our warehouse. Please allow 2-3
How do I make a return (or exchange)?
Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging. Online Return/Exchange Portal. How to return or exchange your item(s):. Visit OUR RETURN AND EXCHANGE PORTAL before sending your ite
How do I start a return?
If you wish to return or exchange an item, you must do so within 14 days of receiving your order. Please remember that the returned item must be in unused condition and with the original labels and hangtags still attached. How to return or exchange y
What’s your return policy?
Our return policy allows returns or exchanges of styles for 14 days from when you receive your order. Please remember that the returned item(s) must be in unused condition and with the original labels and hangtags still attached. You can expect your
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to. Shipping exemptions: Belarus, Gibraltar, Guernsey, Isle of Man, Jersey, Russia, Canada and USA. Please note that international shipments can take up to 7 days. If y
How much does shipping cost?
At MUNTHE, we ship to most parts of the world. The price of shipping varies depending on your location. Please see Shipping and delivery for exact prices to your destination, including information on how to obtain free shipping.
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 14 days of purchase (delivery at your end). To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns or exchanges, please v
Do you offer free shipping?
We always strive for a fast delivery process. All orders placed before 11 am are shipped the same day. We do not ship packages during weekends and holidays. We offer free shipping to all MUNTHE SOCIETY GOLD members. Visit MUNTHE SOCIETY to learn how
How do I use my MUNTHE SOCIETY benefits/rewards points?
To use your MUNTHE SOCIETY rewards points simply log in to your account and choose the amount of points (and €) you wish to use during checkout. You may also convert your points to a discount code from MUNTHE SOCIETY and then copy the code and procee
I'm having trouble logging in
Sorry about that. Please go to https://account.munthe.com to log in to your account or create a new one. You need to have access to your email as you do so.
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the 'Discount Code' field. • Click 'Apply' to see your new total before finalizing your order. • MUNTHE SOCIETY codes can be combined with other codes, while others cann
I want to cancel my order
Orders can be only canceled if we can catch them before they are processed at our warehouse. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen,
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
How do I cancel my order?
To cancel your order please contact our customer service team as soon as possible, or call them at +45 33 32 00 12 - option 2 (Monday to Friday 9.00 am - 4.00 pm) Please include your order number and the reason for cancellation in your message. Order
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). While we may not be able to guarant
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. • Delivery to EU: Typically arrives within 2-5 business days. • Delivery to Denmark/Sweden: Typically arrives within 1-3 business days. • Overseas Delivery: Typically
What if my package gets lost or arrives damaged?
At MUNTHE, we strive to ensure that every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at Contact us with your order number and any relevant details. We und
Is VAT/TAX included in the listed prices?
All listed prices already include European VAT/TAX. No extra costs will be added on our end. However, if you live outside of the EU additional taxes or custom fees may be applied by the authorities in your country. You will be responsible for paying
How do I find the right size?
We always do our best to describe the size and fit of a given style - right on the product page. We also include information about what other customers have said about the style's fit, when that is available. Also right on the product page. Please ch
Which payment methods do you accept?
You can pay with most payment methods at munthe.com - including:. Dankort, Visa, Mastercard, MobilePay, Apple Pay, Google Pay and PayPal, as well as Shop Pay. We also offer payment through iDEAL and Bancontact. The amount will be deducted from your a
Can orders be returned in store?
You are always welcome to return a purchase from MUNTHE.com in our flagship store in Copenhagen. Please note that the store will not be able to refund your payment, directly. You will typically receive the refund within 3-4 business days after your r
Do you offer gift cards?
Yes, you can easily buy a gift card at MUNTHE.com. Gift cards are sent via email and can either be delivered to you right away or to the recipient, including a personal message from you, at a time of your choosing. Gift cards are valid for three year
Where do I file a claim/complaint?
As a customer, you are of course entitled to your warranty on any products that have errors or products that have omissions that were present when the item was received. Complaints are valid for 2 years after the date of purchase and includes fabrica