How do I make a return (or exchange)?Updated 2 months ago

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging.

Online Return/Exchange Portal

How to return or exchange your item(s):

Register your return

Visit OUR RETURN AND EXCHANGE PORTAL before sending your item(s) back. Have your order number (e.g. EN12345) and your email address ready, as you will need them.

Receive return instructions

Once you have registered your return online and stated the reason you are sending the item(s) back, you will receive an email with return instructions.

Dispatch

Send your parcel to the address specified in the email.

For more information see Returns and exchanges